How to Troubleshoot Common Microsoft 365 Problems and Issues

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Troubleshoot Office 365 Sync and Login Issues

This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. To update from Azure AD Sync to Microsoft Entra Connect, see the upgrade instructions.

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  • The Users Processed count will be 0 is there are no users in the synced dataset after filtering.
  • We have resources to help you identify potential issues and fix them.
  • You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.
  • Contact MicroSec today and let our experts handle your Office 365 troubleshooting needs carefully and professionally.
  • Whether you’re struggling with Microsoft 365 sign-in problems, Office 365 not working, or syncing issues, our team is here to help.
  • After you run the commands, and if they completed without errors, you may see a quick progress indicator or a status result that contains information about the package installation.
  • This also started happening out of nowhere about a week ago.


I have multiple Fix Outlook Not Opening After Windows Update users experiencing sync errors with Outlook and office365. Another which is shown below, is a user opens a new message, or replies to one, and lets it sit for a while. When they go back to the message and press send they get an error that the message has been deleted. Ive repaired the OST and changed cache mode to only cache 1 year.

I got an error message that my company has exceeded the number of objects that can be synchronized



Our licensing engineers can help triage complex problems and ensure you're on the right support path. The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or FixTechGuide Outlook repair tutorial if it has had its permissions modified. You can stop any accounts from being brought over by adding them to the sync deny list. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Troubleshoot Office 365 Sync and Login Issues

What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure inbox repair tool alternative AD. The Sync Summary email can give further information about this. The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.

Tools & Methods To Use to Troubleshoot Office 365 Issues



Troubleshoot Office 365 Sync and Login Issues

While M365 is highly stable, it’s not immune to occasional disruptions. The sync will fail if the groups you selected to load users from no longer exist in Azure AD. Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. To get the sync working you will either need to delete users or have the user limit on your account increased.
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