These can include missing files, ghost icons, or documents that do not update in real-time. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed.



If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. OneDrive issues are a separate category of problems with Microsoft 365. They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365.

Search

If not, the password reset page provides you with a possibility to contact your administrator. Another possible cause is that your administrator has changed your password, without informing you about that. You should ask him to provide you with credentials that will enable you to sign in. We go above and beyond the average software reseller because we built our business on trust.

How to fix Office 365 issues related to synchronization

Following the steps above should restore your search functionality quickly. For advanced troubleshooting, FixTechGuide offers remote support to restore performance and indexing accuracy for Outlook and other Office apps. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems.

Tools that can help you fix Office 365 issues

Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. These add-ins can cause issues such as app crashes or significant performance degradation.

Office 365 issues: #5 -Update Issues

• You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.
• If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked.
• Make sure that network access to the Microsoft servers is not blocked.
• Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here).
• It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet.

Synchronization Office 365 issues mostly happen to Office Mobile modern authentication troubleshooting apps. When you want to continue the work you did on the desktop, and the file is available there. Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet.

To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth.

Office 365 issues: #3 – Sync Problems in Office apps

Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing. In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime. Our licensing engineers can help triage complex problems and ensure you're on the right support path.

? Step 1: Verify Windows Search Service Is Running

There you can see possible Office 365 issues, and advice on how you can resolve them. The simplest one is a problem with a connection to the Internet, or a firewall blocking network connections. If you try to rebuild Outlook data file quickly enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.



The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). Always define a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your Outlook Stuck on Synchronizing Folders recovery email address, try to fill out the Microsoft account recovery form.