With new services like fiber and 5G home internet, you may have a few more options than the last time you checked. Enter your zip code below to see which internet providers are in your area. To ensure the best wireless signal, set the four detachable antennas as below suggested image.

Your device is on a crowded Wi-Fi channel

While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection. You may see a message saying, "The best drivers for your device are already installed." That’s not always the case.

Check your router log

• If WiFi device can access to internet via Modem's WiFi, please login to ASUS router UI to see if router internet status shows disconnected.
• (2) Press the RESET button around 5~10 seconds, release the RESET button after the power LED light starts flashing.
• Kevin Parrish has more than a decade of experience working as a writer, editor, and product tester.
• Likewise, a router with a Gigabit Ethernet port is too slow for a 2Gbps internet plan.
• See our guide on how to extend your Wi-Fi range to learn more.

Kevin Parrish has more than a decade of experience working as a writer, editor, and product tester. His work has appeared in Tom’s Hardware, Tom's Guide, Maximum PC, Digital Trends, Android Authority, How-To Geek, Lifewire, and he has a good point others. At HighSpeedInternet.com, he focuses on network equipment testing and review. There are many reasons why your devices disconnect from the internet. If you’re using Wi-Fi, a poor signal or interference may be the cause.

How can I extend my Wi-Fi range?

Confirm that the wireless device driver or firmware you are using has also been updated to the latest version. If ISP modem has WiFi function, try to connect WiFi devices to Internet Service Provider (ISP) modem WiFi to see if WiFi  device can access to internet through modem WiFi . Its main function is to block risky internet traffic, but to do so, it needs to differentiate between good traffic and bad traffic—that means a lot of updates. Most antivirus software have guide to Office 365 sign-in errors an auto-update option that we recommend keeping switched on. Your router broadcasts Wi-Fi on specific radio frequency channels.

Cannot connect to wifi. Network status says "off" and network cable "disconnected". I have tried everything. I did get

A weak Wi-Fi signal can result from obstructions, a lack of range, or even interference from other Wi-Fi networks and electronic devices. You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center. The wireless channel of the ASUS router is default to [Auto], you can switch to a control channel with less interference. If you have a separate stand-alone router, you should definitely make sure it’s up to date—especially if you didn’t get it from your provider.

FAQ about disconnecting internet

Hopefully, they can give you an estimate of when the service will be back to normal. Wi-Fi signals weaken over distance, so if you’re too far from your router, your internet may cut in and out as Wi-Fi struggles to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Anytime you have issues with your internet, always restart the modem or gateway first. It sits at the edge of your provider’s network, so it could be the root cause of your connection woes. If Wired flush dns and re-sync outlook devices can access to internet via modem, may refer to below trouble shooting steps.



Your router keeps a log of significant events on your network. Reviewing this information could lead you to the source of your internet connectivity problems. If turning off the antivirus software fixes your problem, turn it back on and then get in touch with tech support. You may need to disable the conflicting program or process—or try a different antivirus ASAP. You’re more likely to experience this problem if you supply your own modem or get a new one from your provider.